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ICT-Enabled Optimization of Government Processes

Lars Baacke, Joerg Becker, Philipp Bergener, René Fitterer, Ulrike Greiner, Florian Stroh, Michael Raeckers & Peter Rohner

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abstract The public sector is facing an increased service level demand from citizens andcompanies which comes along with reduced financial scope. Higher processefficiency as well as time and cost savings are required to cope with this challenge.However, reorganization projects in public administrations which are based onestablished generic process modeling methods can only identify limitedreorganization potential for ICT-support in single processes and just lead to smalllocal improvements (Algermissen et al., 2005). Therefore, we have created themodeling and analysis methodology PICTURE. The PICTURE methodology firstapplies the domain vocabulary to efficiently capture the process landscape of a publicorganization. It then semi-automatically analyses the processes and identifies reorganizationpotential. Thus, PICTURE creates process transparency and supportsdecision makers in developing a holistic ICT investment and transformation strategyfor the entire administration.
   
type book chapter (English)
   
keywords Prozessmanagement, eGovernment
   
project Health Network Engineering
book title Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
editor Vishanth Weerakkody, Marijn Janssen, Yogesh K. Dwivedi
date of appearance 2009
publisher Information Science Reference (Hershey, New York)
page(s) 117-139
citation Baacke, L., Becker, J., Bergener, P., Fitterer, R., Greiner, U., Stroh, F., Raeckers, M., & Rohner, P. (2009). ICT-Enabled Optimization of Government Processes. In Weerakkody, V., Janssen, M., & Dwivedi, Y. K. (Eds.), Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective (pp. 117-139). Hershey, New York: Information Science Reference.