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Satisfaction, Trust, and Commitment as Antecedents of Customer Loyalty - a dynamic Analysis

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abstract
   
type conference paper (English)
   
keywords
   
name of conference Proceedings of the Annual Conference of the Academy of Marketing Science
date of conference 5-10-2005
page(s) CDrom
review not reviewed
   
citation Herrmann, A., Schaffner, D., & Algesheimer, R. (2005). Satisfaction, Trust, and Commitment as Antecedents of Customer Loyalty - a dynamic Analysis. In , pp.CDrom.