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Quality Assurance for Human-Based Electronic Services : A Decision Matrix for Choosing the Right Approach

Robert Kern, Hans Thies, Cordula Bauer & Gerhard Satzger

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Crowdsourcing in the form of human-based electronic services provides a powerful way of outsourcing so called human intelligence tasks (HITs) to a large workforce of people over the Internet. Because of the limited control over that workforce, it is challenging to ensure the quality of the work results. Several approaches have been proposed that can be applied to specific types of HITs. However, it is difficult to identify a suitable quality management approach for any given type of HIT. This paper aims to provide a first sketch of a decision matrix.
   
type book chapter (English)
   
keywords
   
book title Current Trends in Web Engineering
date of appearance 2010
publisher Springer (Berlin)
series title Lecture notes in computer science (6385)
ISBN 978-3-642-16984-7
page(s) 421-424
citation Kern, R., Thies, H., Bauer, C., & Satzger, G. (2010). Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach. In Current Trends in Web Engineering (pp. 421-424). Berlin: Springer. - ISBN 978-3-642-16984-7.