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Managing Team Knowledge: Core Processes, Tools and Enabling Factors

Martin J. Eppler & Oliver Sukowski

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abstract Based on action research with product development teams from Roche and DaimlerChrysler, and project teams from Pixelpark and Versicherungskammer Bayern, the following article proposes a model of how team leaders can improve the knowledge management within their teams. The model consists of five layers. The first layer describes the necessary communication platforms for a team. The second level, the normative layer, consists of team rules, goals, and standards. The third layer represents the core team knowledge processes. The fourth layer assembles the relevant tools. The last layer describes the necessary leadership functions to foster effective team knowledge management.
   
type journal paper
   
keywords High-performance Teams; Knowledge Management; Leadership; Communication; Lessons Learned; Team Processes; Action Research; Project Management; Product Development; Team Management
   
language English
kind of paper journal article
date of appearance 1-6-2000
journal European Management Journal
publisher Pergamon, Elsevier Science (Oxford)
ISSN 0263-2373
ISSN (online) 0263-2373
DOI 10.1016/S0263-2373(00)00015-3
volume of journal 18
number of issue 3
page(s) 334-341
review double-blind review
   
citation Eppler, M. J., & Sukowski, O. (2000). Managing Team Knowledge: Core Processes, Tools and Enabling Factors. European Management Journal, 18(3), 334-341, DOI:10.1016/S0263-2373(00)00015-3.