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Critical Success Factors of Service Orientation in Information Systems Engineering – Derivation and Empirical Evaluation of a Causal Model

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abstract Service orientation has been a major buzz-word in recent years. While the buzz is on a decline, organisations are slowly, but steadily moving towards service oriented designs. However, service orientation turns out to be as much of a managerial challenge as of a technical one. The most important complexity drivers in the service oriented design of information systems seem to be (a) inconsistent design goals of stakeholders and (b) the pursuit of exhaustive service orientation coverage. This research focuses on the following two questions: (1) What are the characteristics of successful implementations of service oriented information systems, and (2) what are the critical success factors influencing, driving and/or determining these characteristics? Data of an empirical analysis is used to test a set of cause-effect relationship hypotheses based on nine latent variables. In the core of this model we differentiate the variables overall service orientation infrastructure success and service orientation project success. The hypothesized interrelationships between the nine variables lead to a causal model which is proven to hold.
   
type journal paper
   
language English
kind of paper journal article
date of appearance 01-11-2011
journal Business & Information Systems Engineering
volume of journal 3
number of issue 2
page(s) 77–88
review double-blind review
   
citation Aier, S., Bucher, T., & Winter, R. (2011). Critical Success Factors of Service Orientation in Information Systems Engineering – Derivation and Empirical Evaluation of a Causal Model. Business & Information Systems Engineering, 3(2), 77–88.