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Content Management Systeme im Servicemanagement bei der Union Investment

Adrian Bueren, Thomas Pitz & Sabine Vincze

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type book chapter (Deutsch)
   
keywords Customer Knowledge Management, Service Management, Content Management
   
book title Customer Knowledge Management
editor Lutz Kolbe, Hubert Ă–sterle, Walter Brenner
date of appearance 2003
publisher Springer (Berlin)
ISBN 3540005412
page(s) 229-251
citation Bueren, A., Pitz, T., & Vincze, S. (2003). Content Management Systeme im Servicemanagement bei der Union Investment. In Kolbe, L., Ă–sterle, H., & Brenner, W. (Eds.), Customer Knowledge Management (pp. 229-251). Berlin: Springer. - ISBN 3540005412.