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Process-Centric Business Intelligence

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abstract PurposeThe purpose of this paper is to deliver insight into the interaction effects of process-oriented management and business intelligence.Design/methodology/approachThe paper takes up publications from the fields of business intelligence and business process management and analyzes the state of the art of process-centric business intelligence. To highlight the potentials and limitations of the concept, two exemplary use cases are presented and discussed in-depth. Furthermore, a vision for the technical implementation is sketched.FindingsProcess-centric business intelligence is found to play an important role in an organization’s striving for competitiveness. The concept’s potential benefits are significant. However, the overall levels of adoption and maturity of the concept within real-world organizations appear to be rather low at the moment.Research limitations/implicationsThe paper discusses solely two exemplary use cases the most that could be done within the scope of a journal publication. Therefore, the explanatory power and the representativeness of the results need to be scrutinized in detail.Practical implicationsThe paper highlights the practical significance of process-centric business intelligence. It therefore represents a useful source of information for both practitioners and academics who are interested in improving the efficiency and effectiveness of an organization’s information supply in support of its processes.Originality/valueThe paper motivates, describes, and analyzes the concept of process-centric business intelligence. Furthermore, it provides examples of the concept’s adoption and benefits from a practitioner’s point of view.
   
type journal paper
   
language English
kind of paper journal article
date of appearance 01-07-2009
journal Business Process Management Journal
volume of journal 15
number of issue 3
page(s) 408-429
review double-blind review
   
citation Bucher, T., Gericke, A., & Sigg, S. (2009). Process-Centric Business Intelligence. Business Process Management Journal, 15(3), 408-429.