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Erfolg im Service durch adäquate Organisationsstruktur

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abstract Traditionally product focused companies diversify into the industrial service business and recognize the transition to solution provider as a key idea for^their business. But the historically grown organizational structures do only support this transition to a certain extent. Existing structures need to be replaced by organizational design which supports
the new strategies of the companies. Product business and service business will need to be organizationally detached from each other. These changes in organizations are often accompanied by conflicts and challenges which need to be addressed.
   
type article
   
keywords Industrial service, organizational structures,
service management, service organization
   
project Internationalisierungskonzepte für industrielle Dienstleistungen
language Deutsch
date of appearance 13-10-2008
journal Industrie Management
publisher GITO Verlag mbH
ISSN 1434-1980
number of issue 5
page(s) 37-40
citation Gebauer, H., Puetz, F., & Fleisch, E. (2008). Erfolg im Service durch adäquate Organisationsstruktur. Industrie Management, 5, 37-40.