University of St.Gallen
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Mobile Claims Assistance

Oliver Baecker, Tobias Ippisch, Florian Michahelles, Sascha Roth & Elgar Fleisch

abstract When it comes to vehicle accidents, people are stressed out and
overstrained, even if it is just a car body damage and no one is
hurt. They often lack adequate and immediate assistance and may
worry about the lengthy and paper-based loss report to their insurance
carrier. At the same time, it is crucial for insurance companies
to receive early and detailed case circumstances in order to
decrease costs and assist customers with value-added services.
Against this background, we propose the usage of mobile phones
in order to assist people in the aftermath of an accident. We
present a concept for mobile claims assistance along with a prototypical
implementation that features an asynchronous communication
between mobile phones and claims management enterprise
systems based on mobile Web Services. Finally, we discuss the
user perspective on mobile insurance applications and present data
we collected using a combination of focus groups and user surveys
   
type conference paper (English)
   
keywords Mobile Computing, Mobile Web Services, Prototype, Assistive
Technologies, Emergency Response, Claims Management
   
project I-Lab
name of conference 8th International ACM Conference on Mobile and Ubiquitous Multimedia (Cambridge, UK)
date of conference 22-11-2009
title of proceedings Proceedings of the 8th International ACM Conference on Mobile and Ubiquitous Multimedia
page(s) 1-9
publisher ACM Digital Library
review double-blind review
   
citation Baecker, O., Ippisch, T., Michahelles, F., Roth, S., & Fleisch, E. (2009). Mobile Claims Assistance. In Proceedings of the 8th International ACM Conference on Mobile and Ubiquitous Multimedia, pp.1-9: ACM Digital Library.