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title authors / eds. year type  
 
Impact of Technology Use on Performance Torben Kuepper, ... 2015 working paper
   
Technology Use of Social Media within Customer Relati... Torben Kuepper, ... 2015 working paper
   
Evaluating Social CRM Performance Torben Kuepper, ... 2015 working paper
   
Assessment Schema for Social CRM Tools Torben Kuepper, ... 2015 working paper
   
Social CRM Performance Model Torben Kuepper, ... 2015 working paper
   
Measuring Social CRM Performance Torben Kuepper, ... 2015 conference paper
   
Research Program "Digital Business & Transformation I... Jan Marco Leimei... 2014 working paper
   
Features for Social CRM Technology Torben Kuepper, ... 2014 conference paper
   
Performance Measures for Social CRM Torben Kuepper, ... 2014 conference paper
   
Value creation potential of Web 2.0 for SME Tobias Lehmkuhl,... 2013 journal paper
   
Enterprise Modelling and Information Systems Architec... Reinhard Jung, M... 2013 book
   
Towards Social CRM - Scoping the concept and guiding ... Tobias Lehmkuhl,... 2013 conference paper
   
Social CRM Reinhard Jung, T... 2013 presentation
   
Towards a Maturity Model for the Adoption of Social M... Tobias Lehmkuhl,... 2013 conference paper
   
Collective Intelligence Model: How to Describe Collec... Sandro Georgi, R... 2011 conference paper
   
Die grosse Veränderung - Social Media revolutioniert ... Sandro Georgi, R... 2011 journal paper
   
Social Media: Stand der Praxis Reinhard Jung, R... 2011 working paper
   
System Dynamics in Action: The Worse-before-better Sc... Marc Buergi, Rei... 2011 conference paper
   
 
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