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Volunteering Versus Managerialism : Conflict Over Organizational Identity in Voluntary Associations

version abrégée This qualitative field study examines how volunteering and managerialism shape the organizational identity of six patient organizations from six different European countries. Volunteers represent a large part of the workforce in most voluntary
associations. Even though the phenomenon of volunteering is becoming more and more important for organizations and society alike, so far it has only been studied at the individual level. The authors draw on the theoretical concept of dual organizational identities to describe the two differing collective self-descriptions that were present in the patient organizations. Drawing on 34 narrative interviews and focus groups, the authors document the differing perceptions of volunteers and paid staff about their organization’s identity and show how the conflicting dimensions—volunteer identity and managerial identity—result in
intraorganizational conflict
   
Genre Journal paper
   
mot-clé Nonprofit Organizations, Organizational Identity, Volunteering, Managerialism
   
langue English
kind of paper journal article
date de sortie de la publication 8-2011
journal Nonprofit and Voluntary Sector Quarterly
maison d'édition SAGE Publications (London UK)
ISSN 0899-7640
ISSN (online) 1552-7395
DOI 10.1177/0899764010369386
émission du journal 40
numéro du journal 4
page(s) 634-661
Review Double-Blind Review
   
citation Kreutzer, K., & Jaeger, U. (2011). Volunteering Versus Managerialism: Conflict Over Organizational Identity in Voluntary Associations. Nonprofit and Voluntary Sector Quarterly, 40(4), 634-661, DOI:10.1177/0899764010369386.