University of St.Gallen
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Customer-Employee-Relationship-Management (CERM): A conceptual frame-work for public sector organizations.

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abstract
   
type conference paper (Deutsch)
   
keywords
   
name of conference IRSPM VIII conference (Budapest (HU))
date of conference 5-4-2004
review not reviewed
   
citation Koci, M. (2004). Customer-Employee-Relationship-Management (CERM): A conceptual frame-work for public sector organizations.. In .