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Customer issues related to limitations in air connectivity

abstract Air access is claimed to be most crucial for regional economic development, especially in terms of globally acting industries. However, air traffic generates potential negative impacts, such as noise or air pollution, which case wise might lead to the claim to reduce air traffic politically. This paper investigates customer issues and potential responses of frequent flyers to non market driven limitations of air transportation (frequent flyers are considered to be more affected by such measures than non-frequent ones). Based on a survey conducted at Zurich airport in June 2006 and the test of a number of hypotheses, it can be shown that frequent air travellers as opposed to non frequent ones supposedly hold comparably higher office, and work in industries and environments which communicate intensively with nodes outside of Switzerland. Consequently, frequent flyers as opposed to on frequent ones have a more critical attitude towards potential limitations of air connections.
   
type conference paper (Deutsch)
   
keywords air access, location decision, regional economics
   
project Standortattraktivit├Ąt Flughafen Z├╝rich
name of conference 8th STRC Swiss Transport Research Conference (Monte Verita, Ascona)
date of conference 13-9-2007
title of proceedings 8th STRC Conference; www.strc.ch
review external review
   
citation Laesser, C., & Wittmer, A. (2007). Customer issues related to limitations in air connectivity. In 8th STRC Conference; www.strc.ch.