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title authors / eds. year type  
 
Zieldimensionen von Social CRM Tobias Lehmkuhl,... 2015 journal paper
   
Impact of Technology Use on Performance Torben Kuepper, ... 2015 working paper
   
Technology Use of Social Media within Customer Relati... Torben Kuepper, ... 2015 working paper
   
Evaluating Social CRM Performance Torben Kuepper, ... 2015 working paper
   
Assessment Schema for Social CRM Tools Torben Kuepper, ... 2015 working paper
   
Social CRM Performance Model Torben Kuepper, ... 2015 working paper
   
Measuring Social CRM Performance Torben Kuepper, ... 2015 conference paper
   
Towards Social CRM Tobias Lehmkuhl 2014 thesis
   
Features for Social CRM Technology Torben Kuepper, ... 2014 conference paper
   
Performance Measures for Social CRM Torben Kuepper, ... 2014 conference paper
   
Value creation potential of Web 2.0 for SME Tobias Lehmkuhl,... 2013 journal paper
   
Towards Social CRM - Scoping the concept and guiding ... Tobias Lehmkuhl,... 2013 conference paper
   
Social CRM Reinhard Jung, T... 2013 presentation
   
Towards a Maturity Model for the Adoption of Social M... Tobias Lehmkuhl,... 2013 conference paper
   
Perspectives on Social Media @ Credit Suisse Tobias Lehmkuhl 2012 presentation
   
Teufel Lautsprecher Berlin - Analyse der Facebook Fanpage Tobias Lehmkuhl 2012 presentation
   
Vorwerk Thermomix - Analyse der Facebook Fanpage Tobias Lehmkuhl 2012 presentation
   
Vorwerk Saugroboter - Analyse der Facebook Fanpage Tobias Lehmkuhl 2012 presentation
   
 
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