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Identifying and analyzing the impact of drivers for the demand of Product Service Systems

Georg Oschmann & Julian Weber

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abstract This papers aims at analyzing the demand driver for product services systems (PSS) within the tooling and die industry. As literature remains silent on empirical evidence for PSS driver, we built a regression model based on 5 different demand trigger: failure costs, preventive maintenance, service requirements, tool complexity and business process complexity. Starting with a brief theoretical framework to introduce the concept of product service systems, we furthermore analyze a quantitative survey among customers of toolmakers about their particular requirements concerning product service. The results of the regression model underline the strong influence of business process complexity and service requirements on PSS demand.
   
type conference paper (English)
   
keywords Product Service Systems, Demand trigger, Regression Model
   
name of conference 17th International Annual EurOMA Conference (Porto, Portugal)
date of conference 6-6-2010
title of proceedings Managing Operations in Service Economies
publisher EurOMA European Operations Management Association (BrĂ¼ssel)
review double-blind review
   
citation Oschmann, G., & Weber, J. (2010). Identifying and analyzing the impact of drivers for the demand of Product Service Systems. In Managing Operations in Service Economies. BrĂ¼ssel: EurOMA European Operations Management Association.