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Towards a reference model for knowledge-enabled Customer Relationship Management

Volker Bach, Jens Schulze & Frederic Thiesse

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abstract
   
type conference paper (English)
   
keywords
   
name of conference KnowTechForum '99 (Potsdam)
date of conference 16-9-1999
review blind review
   
citation Bach, V., Schulze, J., & Thiesse, F. (1999). Towards a reference model for knowledge-enabled Customer Relationship Management. In .