University of St.Gallen
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Assessing Interoperability in the Retail Industry: The Case of Metro Group

Chris Kuerschner & Frederic Thiesse

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abstract A promising strategy for coping with supply chain inefficiencies, cost pressure, and increased customer demand in the retail industry is a close cooperation between the retailers and their business partners. As a consequence, both parties need to develop organisational and operational abilities to seamlessly integrate their business activities. The aim of this paper is to investigate the example of Metro Group in order to make statements on the need for interoperability in the retail supply chain. We apply an existing framework for interoperability assessment and discuss the causes and motives for suboptimal interoperability ratings. Furthermore, we outline areas for improvement for the given cooperation scenario.
   
type conference paper (English)
   
keywords Business Interoperability, Retail
   
project M-Lab
name of conference 3rd International Conference on Interoperability for Enterprise Software and Applications (I-ESA'07) (Funchal)
date of conference 28-3-2007
review double-blind review
   
citation Kuerschner, C., & Thiesse, F. (2007). Assessing Interoperability in the Retail Industry: The Case of Metro Group. In .