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Organizing Awareness and Responsiveness to handle the Catch 22 of organizational change : Taking a process perspective on merging two nursing departments

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abstract Handling paradoxes is important to manage change. Taking a process perspective, I explore the paradox of change processes that emerges when weaving a "new" organizing into the "old" one. The single case study within a hospital demonstrates six communicative patterns to handle the catch 22 of organizational change. They share awareness and responsiveness which relates the poles of "old" and "new" organizing and provides the conceptual contribution of the paper. This organizational view complements the existing insights that mainly focus on individual and group strategies to handle paradoxes. The study suggests practitioners to organize awareness and responsiveness by structuring communication. Doing so enables those involved to observe the change process within the specific context and as it unfolds
   
type conference paper (English)
   
keywords process perspective; hospital; paradox; organizational change; systems theory
   
project HealthCare Excellence
name of conference 71st Annual Meeting of the Academy of Management 2011 (San Antonio, Texas, USA)
date of conference 15-8-2011
title of proceedings West meets East
page(s) 36
volume / edition Paper Session 1615
publisher Academy of Management (New York)
review double-blind review
   
citation Tuckermann, H. (2011). Organizing Awareness and Responsiveness to handle the Catch 22 of organizational change: Taking a process perspective on merging two nursing departments. In West meets East, Paper Session 1615, pp.36. New York: Academy of Management.