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IT Multisourcing in International Insurance Companies

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abstract Todays information technology (IT) sourcing endeavors have moved beyond outsourcing through the implementation ofmultisourcing. Multisourcing can be defined as the blending of services from multiple company-internal and companyexternalsuppliers. The increasing importance of multisourcing is acknowledged by both practitioners and researchers.However, multisourcing has not been sufficiently covered by scholarly investigation. This paper aims to fill this research gapby presenting the findings from a multiple case study of four leading insurance companies. The authors provide insights intoreal-life examples of the implementation of IT multisourcing in the insurance sector. The findings reveal particularly why,and how, insurance companies implement IT multisourcing. Through the identification of major objectives, significantchallenges, and key success factors, the authors give explicit answers to these questions. The findings of this case studycontribute to the existing literature on IT outsourcing and provide helpful advice for practitioners using an IT multisourcingapproach.
   
type conference paper (Deutsch)
   
keywords CCIIM, IT-Sourcing
   
name of conference Americas Conference on Information Systems (AMCIS) 2012 (Seattle, USA)
date of conference 01-06-2012
title of proceedings Proceedings of 18th Americas Conference on Information Systems (AMCIS) 2012
review double-blind review
   
citation Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2012). IT Multisourcing in International Insurance Companies. In Proceedings of 18th Americas Conference on Information Systems (AMCIS) 2012.