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Production Planning for IT-Service Providers: an ERP-based concept

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abstract Due to the pressure of rising costs and an increase in customer orientation, IT-service providers are forced to professionalize their operations (IT-Production). Using Enterprise Resource Planning (ERP) systems common in real goods production allows to take advantage of planning functions and integrated data management. Since the production planning of IT-Production cannot be addressed by standard ERP functions, an extended concept for an MRP II based production planning and control approach for IT-service providers is developed. For this purpose, the production of a Swiss service provider is analysed and requirements are derived.
   
type conference paper (Deutsch)
   
keywords CCIIM
   
name of conference 19th Australasian Conference on Information Systems (ACIS) (Keystone, CO)
date of conference 01-09-2008
title of proceedings Proceedings of the Nineteenth Australasian Conference on Information Systems (ACIS 2008)
publisher University of Canterbury
review double-blind review
   
citation Ebert, N., Vogedes, A., Uebernickel, F., & Brenner, W. (2008). Production Planning for IT-Service Providers: an ERP-based concept. In Proceedings of the Nineteenth Australasian Conference on Information Systems (ACIS 2008): University of Canterbury.