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ITIL as Common-Practice Reference Model for IT Service Management: Formal assessment and implications for practice

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abstract
   
type conference paper (English)
   
keywords Integriertes Informationsmanagement, Informationsmanagement, CCIIM
   
name of conference 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service (Hong Kong)
date of conference 01-12-2005
title of proceedings Proc. of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service
review not reviewed
   
citation Hochstein, A., Zarnekow, R., & Brenner, W. (2005). ITIL as Common-Practice Reference Model for IT Service Management: Formal assessment and implications for practice. In Proc. of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service.