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ITIL as Common-Practice Reference Model for IT Service Management: Formal assessment and implications for practice

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Genre papier de conférence (English)
   
mot-clé Integriertes Informationsmanagement, Informationsmanagement, CCIIM
   
nom de la conférence 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service (Hong Kong)
date de la conférence 01-12-2005
title of proceedings Proc. of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service
Review pas de Review
   
citation Hochstein, A., Zarnekow, R., & Brenner, W. (2005). ITIL as Common-Practice Reference Model for IT Service Management: Formal assessment and implications for practice. In Proc. of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service.