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ITIL as Common-Practice Reference Model for IT Service Management: Formal assessment and implications for practice

fulltext etc. no fulltext attached
versione breve
   
tipo papier de conférence (English)
   
parole chiave Integriertes Informationsmanagement, Informationsmanagement, CCIIM
   
nome della conferenza 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service (Hong Kong)
data della conferenza 01-12-2005
editore dei proceedings Proc. of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service
review not review
   
citation Hochstein, A., Zarnekow, R., & Brenner, W. (2005). ITIL as Common-Practice Reference Model for IT Service Management: Formal assessment and implications for practice. In Proc. of the 2005 IEEE International Conference on E-Technology, E-Commerce and E-Service.