University of St.Gallen
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Managing IT Service Quality as Perceived by the Customer

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abstract
   
type conference paper (English)
   
keywords Dienstleistungsproduktion, Integriertes Informationsmanagement, Informationsmanagement, CCIIM
   
name of conference ITS 15th Biennial Conference (Berlin)
date of conference 01-06-2004
title of proceedings Proceedings of the ITS 15th Biennial Conference
review not reviewed
   
citation Hochstein, A., Zarnekow, R., & Brenner, W. (2004). Managing IT Service Quality as Perceived by the Customer. In Proceedings of the ITS 15th Biennial Conference.