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Improving Data Quality in Health Information Systems - A Holistic Design-oriented Approach

abstract Structural changes and increasing market dynamics in the healthcare sector intensify the health providers’ need for cost-savings and process optimisation. To address actual drawbacks the adoption of eHealth is currently seen as opportunity to improve not only effectiveness and efficiency but also quality of health services. Data quality aspects will therefore gain in importance. As the actual use of the data is outside of the systems designers’ control and in contrast to empirical- and practitioner-based research approaches it is the goal of this contribution to present a first design-oriented approach that helps systems designers to understand the reality of the different stakeholders of healthcare. For this purpose a conceptual model with 44 design elements is presented. For the analysis of the domain two different perspectives are identified. An inter-organisational view defines all elements needed to depict the boundaries of healthcare organisations in order to enable exchange, sharing and integration of data, while the intra-organisational view helps to analyse the inner organisational reality. As not only technical but mainly inter- and intra-organisational issues are actually restricting data exchange, the proposed conceptual model provides a holistic framework for the improvement of data quality which is the prerequisite of high quality health services.
   
type conference paper (English)
   
keywords eHealth
   
project Health Network Engineering
name of conference European Conference on Information Systems (Galway, Ireland)
date of conference 01-10-2008
title of proceedings Proceedings of the 16th European Conference on Information Systems
page(s) 1883-1893
review not reviewed
   
citation Mettler, T., Rohner, P., & Baacke, L. (2008). Improving Data Quality in Health Information Systems - A Holistic Design-oriented Approach. In Golden, W., Acton, T., Conboy, K., van der Heijden, H., & Tuuainen, V. (Eds.), Proceedings of the 16th European Conference on Information Systems, pp.1883-1893. Galway.