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Process Performance Management – Identifying Stereotype Problem Situations as a Basis for Effective and Efficient Design Research

Just recently many organisations get involved with process performance management (PPM). It appears, however, that PPM initiatives confront organisations with multi-faceted and complex challenges that call for a detailed problem analysis before any solution is eveloped. In this paper we introduce two patterns for identifying stereotype problem situations in design research (DR) and apply one to the field of PPM. The application gives detailed insights into typical PPM problem situations and illustrates the usefulness of our approach.
   
type conference paper (English)
   
name of conference 5th International Conference on Design Science Research in Information Systems and Technology (DESRIST 2010) (St. Gallen)
date of conference 01-01-2010
title of proceedings Global Perspectives on Design Science Research
page(s) 302–316
volume / edition LNCS 6105
publisher Springer (Berlin, Heidelberg)
ISBN 978-3-642-13334-3
review double-blind review
   
citation Cleven, A., Wortmann, F., & Winter, R. (2010). Process Performance Management – Identifying Stereotype Problem Situations as a Basis for Effective and Efficient Design Research. In Winter, R., Zhao, J. L., & Aier, S. (Eds.), Global Perspectives on Design Science Research, LNCS 6105, pp.302–316. Berlin, Heidelberg: Springer. - ISBN 978-3-642-13334-3.