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A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change

Jan Vom Brocke, Alexander Simons & Anne Cleven

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abstract The huge amount of content in today’s work life brings up new challenges for Business Process Management (BPM). The right content has to be provided at the right time, of the right quality, and at preferably low cost. So far, a remarkable number of software products have been developed for the management of enterprise content. However, there is still a significant lack of knowledge on how to efficiently make use of these systems in a specific organisational context. With this paper, we present a framework, taking a business process perspective on Enterprise Content Management (ECM). Within the framework, different types of content are identified that are relevant in regard to the business processes of a company. For each type of content blueprints are developed that describe how to make use of specific services of ECM systems. In order to implement organisational change, methodical support is provided on how to embed the blueprints into the business processes of a company.
   
type conference paper (English)
   
name of conference European Conference on Information Systems (ECIS) (Galway, Ireland)
date of conference 01-07-2008
title of proceedings 16th European Conference on Information Systems
page(s) 1680-1691
review double-blind review
   
citation vom Brocke, J., Simons, A., & Cleven, A. (2008). A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change. In Golden, W., Acton, T., Conboy, K., & van der Heijden, H. (Eds.), 16th European Conference on Information Systems, pp.1680-1691.