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Kundenprozessorientierung durch Service-Portale: Das Beispiel W@M von Endress+Hauser

abstract
   
type journal paper
   
keywords Portal, Service, Customer Service, Customer Relationship Management, Architektur, Best Practice
   
language Deutsch
kind of paper journal article
date of appearance 01-12-2005
journal Information Management & Consulting
volume of journal 20
number of issue 1
page(s) 77-82
review not reviewed
   
citation Caesar, M., Legner, C., Österle, H., & Capt, J. G. (2005). Kundenprozessorientierung durch Service-Portale: Das Beispiel W@M von Endress+Hauser. Information Management & Consulting, 20(1), 77-82.