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Customer issues related to limited air connectivity

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abstract Air access can be crucial for regional economic development, especially when global industries are involved. However, air traffic generates negative impacts, such as noise and air pollution that can lead to politically motivated calls to reduce air traffic. This paper investigates customer issues and potential responses of frequent flyers to non-market-driven limitations on air transport. Based on a survey conducted at Zurich International Airport we show that frequent air travelers tend to be more senior and to work in industries that involve travel outside of the worker's country of origin. Consequently, they are more critical of potential restrictions on air travel.
   
type journal paper
   
keywords air transport, air connectivity, Switzerland, customer issues, frequent flyers
   
language English
kind of paper journal article
date of appearance 30-9-2008
journal Journal of Air Transport Management
publisher Elsevier
review blind review
   
citation Wittmer, A., & Laesser, C. (2008). Customer issues related to limited air connectivity. Journal of Air Transport Management.