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Efficient Quality Management for Human-Based Electronic Services

Robert Kern, Cordula Bauer, Hans Thies & Gerhard Satzger

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abstract
   
type conference paper (English)
   
keywords
   
name of conference 19th Annual Frontiers in Service Conference (Karlstad, Sweden)
date of conference 10-6-2010
publisher R.H. School of Business/University of Maryland (College Park)
review not reviewed
   
citation Kern, R., Bauer, C., Thies, H., & Satzger, G. (2010). Efficient Quality Management for Human-Based Electronic Services. In . College Park: R.H. School of Business/University of Maryland.