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HCMM - A Maturity Model for Measuring and Assessing the Quality of Cooperation between and within Hospitals

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abstract Increased competition and market dynamics in healthcare force hospitals to intensify their efforts toward specialization and cooperation with others. In this paper, a maturity model is discussed that assists hospitals in evolving the required strategic, organizational, and technical capabilities in a systematic way so that the formation of collaborative structures and processes is efficient and effective. The so-called Hospital Cooperation Maturity Model (HCMM), queries a total of 36 reference points reflecting 3 distinct organizational dimensions relevant for the ability to cooperate. On the one hand it can be used as basis for benchmarking the quality of cooperation between a particular hospital and its business partners; on the other hand, it can also be applied as common ground for shared learning and improvement initiatives. In order to demonstrate its usability and applicability, an instantiation in form of a software prototype is presented. The paper ends with recommendations for healthcare practice and future research.
   
type conference paper (English)
   
project Interreg IV - Projekt "eHealth - Kooperation"
name of conference IEEE CBMS 2012 (Universita Campus Bio-Medico, Rome, Italy)
date of conference 01-01-2012
title of proceedings Proceedings of the 25th IEEE Conference on Computer-Based Medical Systems
volume / edition 25
publisher IEEE (New York)
review double-blind review
   
citation Mettler, T., & Blondiau, A. (2012). HCMM - A Maturity Model for Measuring and Assessing the Quality of Cooperation between and within Hospitals. In Proceedings of the 25th IEEE Conference on Computer-Based Medical Systems, 25. New York: IEEE.