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Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements

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abstract Information technology (IT) management is a multifaceted and sophisticated mission, particularly inthe context of multinational corporations. Loosely coupled heterogeneous IT systems and almostindependent IT departments within business groups around the globe do not facilitate transparency ofIT costs and performance. The management of costs and performance of IT, also known as ITcontrolling, describes the discipline of ensuring the effective and efficient usage of IT resources. Thebasis of this paper is a case study of seven multinational corporations. Our findings reveal severalunaddressed requirements by best-practice IT management frameworks, with regards to managingcosts and performance of IT in a group context. The case study shows that IT controlling atmultinational corporations has not unleashed its full potential to support the pursuit of more effectiveand efficient management of IT resources.
   
type conference paper (English)
   
keywords CCIIM
   
name of conference Pacific Asia Conference on Information Systems (PACIS) 2011 (Brisbane, Australia)
date of conference 01-05-2011
title of proceedings Proceedings of Pacific Asia Conference on Information Systems (PACIS) 2011
review double-blind review
   
citation Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2011). Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements. In Proceedings of Pacific Asia Conference on Information Systems (PACIS) 2011.