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State of the art: Managing costs and performance of Information Technology

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abstract The management of information technology (IT) is a complex task, particularly in the case of multinational corporations, where installations dispersed across distance and cultures can lead to a low level of transparency on costs and performance. Managing costs and performance of IT describes the discipline of ensuring the effective and efficient usage of IT resources. The aims of this are to provide a common understanding of the topic and delivering an overview of existing frameworks as well as actual research results. The structured literature review approach of this paper turned out that scientists as well as practitioner have not to full extent a common perspective of managing costs and performance of IT. Furthermore, existing frameworks are seldom covering aspects of federal organizations. Actual research results focus mostly on small facets of the entire topic. Particularly regarding governance and federal organization implications we propose further research. The paper concludes with a suggested research agenda for future research opportunities.
   
type conference paper (English)
   
keywords IS-Controlling, CCIIM
   
name of conference Americas Conference on Information Systems (AMCIS) 2010 (Lima, Peru)
date of conference 01-06-2010
title of proceedings Proceedings of the 16th Americas Conference on Information Systems (AMCIS) 2010
review double-blind review
   
citation Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2010). State of the art: Managing costs and performance of Information Technology. In Proceedings of the 16th Americas Conference on Information Systems (AMCIS) 2010.