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Cost Controlling in IT Services

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Concepts for measuring and controlling IT services costs are becoming progressively more important for IT service providers. Due to cost pressure, the need for business-process innovation and IT production-process improvement, service providers face the difficulty of measuring, calculating and controlling IT service costs at a fine-grained level. This contribution illustrates how a service-oriented cost measurement and accounting system was applied to a legal entity of a German telecommunication provider during 2006.
   
type book chapter (English)
   
keywords IS-Controlling, CCIIM
   
book title Software Measurement
editor C. Ebert, R. Dumke
date of appearance 2007
publisher Springer
ISBN 978-3-540-71648-8
citation Uebernickel, F., Zarnekow, R., & Scheeg, J. (2007). Cost Controlling in IT Services. In Ebert, C., & Dumke, R. (Eds.), Software Measurement: Springer. - ISBN 978-3-540-71648-8.