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Variant configuration for IT-services and its impact on the service request fulfillment process

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abstract
   
type conference paper (English)
   
name of conference 18th Americas Conference on Information Systems (Detroit)
date of conference 01-09-2011
title of proceedings Research in Progress - 18th Americas Conference on Information Systems
review not reviewed
   
citation Dudek, S., Uebernickel, F., & Brenner, W. (2011). Variant configuration for IT-services and its impact on the service request fulfillment process. In Research in Progress - 18th Americas Conference on Information Systems.