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Towards a Better Understanding of IT Cost Drivers of Asset Management Companies

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abstract Effectiveness and even more efficiency are substantial indicators of information technology (IT) performance management. Evaluation of an organisation’s IT performance relies heavily on benchmarking with other organisations. The comparability of IT key performance indicators (KPIs) is critical for resilient benchmarking results. KPI suggestions of established frameworks remain very generic. They are incapable of taking individual characteristics of different business models into account and impede, therefore, a sophisticated benchmarking. Such an occurrence can be observed frequently, especially in the environment of business groups. In the case of one leading international financial service business group, we analysed this problem and applied action research to identify IT cost drivers and develop specific KPIs for the group IT performance management. This article provides insights into a real-life example of evaluating IT performance and suggests a set of KPIs for IT cost efficiency benchmarking among asset management firms within a business group considering the firm’s different business models.
   
type conference paper (Deutsch)
   
keywords CCIIM
   
name of conference Conference on Information Resources Management (Conf-IRM) 2012 (Vienna)
date of conference 01-03-2012
title of proceedings Proceedings of Conference on Information Resources Management (Conf-IRM) 2012
review double-blind review
   
citation Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2012). Towards a Better Understanding of IT Cost Drivers of Asset Management Companies. In Proceedings of Conference on Information Resources Management (Conf-IRM) 2012.