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Operations Management in IS: Using the SCOR-Model to Source, Make and Deliver IS Services

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abstract Due to increasing IS customer requirements, traditional IS management methods have to be refined. For this reason, companies enhance their IS management concepts by adopting known best practices such as the IT Infrastructure Library (ITIL), and by using service-oriented computing techniques such as web service technologies and service oriented architectures as enabler. Nevertheless, current implementations lack of consistency and comprehensiveness, resulting in unstructured, inefficient and ineffective IS management. Against this background a new, comprehensive IS management approach is suggested in this paper. The proposed approach is theoretically derived from industrial management, especially the SCOR-model (Supply Chain Operations Reference model), under consideration of the IS value chain and service-oriented computing techniques. By conducting a case study the proposed IS management approach is reflected in practice according to design science.
   
type conference paper (English)
   
keywords CCIIM
   
name of conference Twelfth Americas Conference on Information Systems (Acapulco, Mexico)
date of conference 01-04-2006
title of proceedings Proceedings of the Twelfth Americas Conference on Information Systems
review not reviewed
   
citation Hochstein, A., Uebernickel, F., & Brenner, W. (2006). Operations Management in IS: Using the SCOR-Model to Source, Make and Deliver IS Services. In Proceedings of the Twelfth Americas Conference on Information Systems.