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Journal paper
Györy, A., Seeser, G., Cleven, A., Uebernickel, F., & Brenner, W. (2014). Projektübergreifendes Management – Der strategische Applikationslebenszyklus am Beispiel des BMW Q-Cockpit. HMD Praxis der Wirtschaftsinformatik, 51(5), 643-656.
   
Eck, A., Keidel, S., Uebernickel, F., Schneider, T., & Brenner, W. (2014). Not all information systems are created equal: exploring IT resources for agile systems delivery. Banking and Information Technology (BIT), 15(3), 21-34.
   
Zelt, S., Wulf, J., Uebernickel, F., & Brenner, W. (2014). Application Services Outsourcing in the Banking Industry – Current Strategies and Challenges. BIT - Banking And Information Technology, 15(2).
   
Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, F., Brenner, W., & vom Brocke, J. (2014). Developing a Maturity Model for Service Systems in Heavy Equipment Manufacturing Enterprises. Information & Management (I&M), 51(7), 895–911.
   
Brenner, W., Karagiannis, D., Kolbe, L., Krüger, J., Leifer, L., Lamberti, H. J., Leimeister, J. M., Österle, H., Petrie, C., Plattner, H., Schwabe, G., Uebernickel, F., Winter, R., & Zarnekow, R. (2014). User, Use & Utility Research : Die Gestaltungsperspektive der Wirtschaftsinformatik auf den digitalen Nutzer. Wirtschaftsinformatik, 56(1), 65-72, DOI:10.1007/s11576-013-0394-y.
   
Brenner, W., Karagiannis, D., Kolbe, L., Krüger, J., Lamberti, H. J., Leifer, L., Leimeister, J. M., Österle, H., Petrie, C., Plattner, H., Schwabe, G., Uebernickel, F., Winter, R., & Zarnekow, R. (2014). User, Use & Utility Research: The digital user as new design perspective in Business & Information Systems Engineering. Business & Information Systems Engineering (BISE), 6(1), 55-61, DOI:10.1007/s12599-013-0302-4.
   
Vetterli, C., Brenner, W., Uebernickel, F., & Petrie, C. (2013). From Palaces to Yurts - Why Requirements Engineering Needs Design Thinking. IEEE INTERNET COMPUTING, 17(2), 91-94.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2013). Toward a model of effective monitoring of IT application development and maintenance suppliers in multisourced environments. International Journal of Accounting Information Systems (IJAIS), 14(3), 235-253.
   
Brocke, H. F., Vetterli, C., Brenner, W., & Uebernickel, F. (2012). Brücken schlagen. io Management, 5(September / Oktober 2012), 36-39.
   
Brenner, W., Uebernickel, F., & Torrente, M. (2012). Business Innovation: Design-Thinking als Instrument zur nachhaltigen Förderung von Innovation. Kommunikationsmanager, 4(3), 58-60.
   
Györy, A., Cleven, A., Uebernickel, F., & Brenner, W. (2012). Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review. International Journal Of It/Business Alignment And Governance, 3(1).
   
Vetterli, C., Uebernickel, F., & Brenner, W. (2012). Initialzündung durch Embedded Design Thinking — Ein Fallbeispiel aus der Finanzindustrie. Zeitschrift für Organisationsentwicklung, 2, 22-31.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2011). A methodical procedure for designing consumer oriented on-demand IT service propositions. Information Systems and E-Business Management, 9(2), 283-302.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2011). Balancing Customer Requirements and IT Service Standardization - A Procedural Reference Model for Individualized IT Service Agreement Configurations. Enterprise Modelling and Information Systems Architectures, 6(2), 4-20.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2011). A Governance Mechanisms Framework for Multisourcing in Business Groups. International Journal of IT/Business Alignment and Governance, 2(2), 33-47.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2011). A Multisourcing Maturity Model as an IT Governance Mechanism for Business Groups. International Journal of IT/Business Alignment and Governance, 2(2), 1-14.
   
Schindlholzer, B., Uebernickel, F., & Brenner, W. (2011). A Method for the Management of Service Innovation Projects in Mature Organizations. International Journal of Service Science, Management, Engineering, and Technology, 2(4), 25-41.
   
Brenner, W., Witte, C., Uebernickel, F., Herz, T. P., & Hamel, F. (2010). IT-Controlling trägt zur Transparenz wenig bei. Computerwoche.
   
Schulz, V., Resch, A., Uebernickel, F., & Brenner, W. (2008). Steuerungsdimensionen für IT Shared Service Organisationen. Zeitschrift für Controlling (ZfC)(10), 527-533.
   
Schulz, V., Resch, A., Uebernickel, F., & Brenner, W. (2008). Shared Service Organisationen als Möglichkeit wertorientierter Steuerung des IT-Bereichs. Hmd-Praxis Der Wirtschaftsinformatik, 45(264).
   
Zarnekow, R., Uebernickel, F., Bravo-Sánchez, C., & Brenner, W. (2007). IT-Produkt-Engineering. Wisu - Das Wirtschaftsstudium(7), 949-955.
   
Uebernickel, F., Hochstein, A., Schulz, V., & Brenner, W. (2007). Excellence Modell der Industrialisierung des Informationsmanagements. Hmd-Praxis Der Wirtschaftsinformatik(256), 17-26.
   
Uebernickel, F., Scheeg, J., & Brenner, W. (2007). Produkt- und serviceorientiertes IT-Controlling am Fallbeispiel T-Systems ActiveBilling. Hmd - Praxis Der Wirtschaftsinformatik, 254, 39-48.
   
Hochstein, A., Ebert, N., Uebernickel, F., & Brenner, W. (2007). IT-Industrialisierung: Was ist das?. Computerwoche(15), 5.
   
Hochstein, A., Ebert, N., Uebernickel, F., & Brenner, W. (2007). Die neuen Wertschöpfungsketten. Computerwoche(16), 32.
   
Uebernickel, F., Bravo-Sànchez, C., Zarnekow, R., & Brenner, W. (2006). Methoden und Verfahren für das Engineering von IT-Produkten. IM - Die Fachzeitschrift für Information Management & Consulting(3), 6-12.
   
Uebernickel, F. (2006). Rezension: Kütz, M: IT-Steuerung mit Kennzahlensystemen. Wirtschaftsinformatik.
   
Bravo-Sànchez, C., Uebernickel, F., & Zarnekow, R. (2006). Entwicklung von IT-Dienstleistungsprodukten - Präzise modellierte IT-Services. IT-Fokus(5/6), 10-15.
   
Bravo-Sànchez, C., Uebernickel, F., & Zarnekow, R. (2005). Lean IT: Die Industrialisierung des Informationsmanagements. Is.Report - Magazin Für Betriebliche Informationssysteme, 9(10), 12-17.
   
Bravo-Sànchez, C., Uebernickel, F., & Zarnekow, R. (2005). Was die IT von der Industrie lernen kann. Computerworld, 12-13.
   
dissertazione
Uebernickel, F. (2008). IT-Produktkostenrechnung - Methoden und Konzepte für die Umsetzung und Einführung einer produktorientierten IT-Kostenrechnung, UniSG, Thesis. D-Druck-Spescha, St. Gallen: Institut für Wirtschaftsinformatik, Universität St. Gallen.
   
Uebernickel, F. (2004). Datenschutzfreundliche Gestaltung von kostenpflichtigen, ortsabhängigen, mobilen Diensten, UniSG, Thesis: Universität Regensburg.
   
libro
Uebernickel, F., Brenner, W., Pukall, B., Naef, T., & Schindlholzer, B. (2015). Design Thinking: Das Handbuch (forthcoming): Frankfurter Allgemeine Buch. - ISBN 978-3956010651.
   
Hoffmann, C. P., Lennerts, S., Schmitz, C., Stölzle, W., & Uebernickel, F. (2015). Business Innovation: Das St. Galler Modell: Springer Gabler. - ISBN 978-3658071660.
   
Eck, A., & Uebernickel, F. (2014). Agile Delivery in Finance IT. St. Gallen: University of St.Gallen.
   
Brenner, W., Uebernickel, F., Wulf, J., Zelt, S., Györy, A., Heym, M., & Warnke, A. (2012). Strategies for Application Management Services. St. Gallen: University of St.Gallen.
   
capitolo libro
Uebernickel, F., & Brenner, W. (2015). Design Thinking. In Hoffmann, C. P., Lennerts, S., Schmitz, C., Stölzle, W., & Uebernickel, F. (Eds.), Business Innovation: Das St. Galler Modell: Springer Galber.
   
Uebernickel, F., & Brenner, W. (2014). The Challenges of Modern IT. In Abolhassan, F. (Eds.), The Road to a Modern IT Factory (pp. 11-32). Berlin, Heidelberg: Springer. - ISBN 978-3-642-40219-7.
   
Uebernickel, F., & Brenner, W. (2013). Die Herausforderungen der IT heute. In Abolhassan, F. (Eds.), Der Weg zur modernen IT-Fabrik: Industrialisierung - Automatisierung - Optimierung (pp. 11-33). Wiesbaden: Srpinger Gabler. - ISBN 978-3-658-01482-7.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2011). Mechanisms to Implement a Global Multisourcing Strategy. In Kotlarsky, J., Willcocks, L. P., & Oshri, I. (Eds.), New Studies in Global IT and Business Service Outsourcing (pp. 1-20). Berlin Heidelberg: Springer-Verlag.
   
Vetterli, C., Brenner, W., Uebernickel, F., & Berger, K. (2011). Die Innovationsmethode Design Thinking. In Lang, M., & Amberg, M. (Eds.), Dynamisches IT-Management. So steigern Sie die Agilität, Flexibilität und Innovationskraft Ihrer IT (pp. 289-310). Düsseldorf: Symposion Publishing. - ISBN 978-3-86329-431-1.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Zwischen Kundenindividualität und Standardisierung – Konzeptvorschlag und Datenstruktur eines IT-Produktmodells. In Thomas, O., & Nuettgens, M. (Eds.), Dienstleistungsmodellierung: Springer.
   
Vogedes, A., Ebert, N., Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Leistungsmodellierung als Voraussetzung für Produktionsplanung und -steuerung (PPS) für die Bereitstellung von IT-Services. In Thomas, O., & Nuettgens, M. (Eds.), Dienstleistungsmodellierung: Springer.
   
Uebernickel, F., Zarnekow, R., & Scheeg, J. (2007). Cost Controlling in IT Services. In Ebert, C., & Dumke, R. (Eds.), Software Measurement: Springer. - ISBN 978-3-540-71648-8.
   
Uebernickel, F., Brenner, W., Scheeg, J., & Zarnekow, R. (2007). Produkt- und Dienstleistungscontrolling einführen. In Bernhard, M. G., Blomer, R., & Mann, H. (Eds.), Management von IT-Services. Düsseldorf: symposion. - ISBN 3-936608-63-6.
   
Uebernickel, F., Scheeg, J., Zarnekow, R., & Brenner, W. (2006). IT-Produkt- und Dienstleistungscontrolling einführen. In Blomer, R., Mann, H., & Bernhard, M. (Eds.), Praktisches IT-Management - Controlling, Kennzahlensysteme, Konzepte (pp. 369-391): Symposion Publishing. - ISBN 3-936608-82-2.
   
papier de conférence
Abrell, T., Durstewitz, M., & Uebernickel, F. (2014). Design thinking and effectuation in internal corporate venturing: an exploratory study. In Toivonen, M. (Eds.), Proceedings 24th Annual RESER Conference Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare, pp.7-15.
   
Neff, A. A., Uebernickel, F., Lingemann, S., Brenner, W., & Herterich, M. (2014). Towards a Functional Reference Model for Service Planning and Execution in the Heavy Equipment Manufacturing Industry. In Proceedings of the 11th European, Mediterranean & Middle Eastern Conference on Information Systems (EMCIS).
   
Abrell, T., & Uebernickel, F. (2014). Design Thinking and Corporate Entrepreneurship: an exploratory study. In Bohemia, E., Rieple, A., Liedtka, J., & Cooper, R. (Eds.), Proceedings of the 19th DMI: Academic Design Management Conference, pp.1887-1903.
   
Eck, A., Uebernickel, F., & Brenner, W. (2014). Fit for Continuous Integration: How Organizations Assimilate an Agile Practice. In Proceedings of the Twentieth Americas Conference on Information Systems (AMCIS).
   
Zelt, S., Wulf, J., Neff, A. A., Uebernickel, F., & Brenner, W. (2014). Succeeding in Application Services Outsourcing Strategies – A Contingency Perspective. In Proceedings of the 22nd European Conference on Information Systems (ECIS).
   
Zelt, S., Wulf, J., Uebernickel, F., & Brenner, W. (2014). Application Services Outsourcing in the Banking Industry – Current Strategies and Challenges. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI) 2014.
   
Zelt, S., Neff, A. A., Wulf, J., Uebernickel, F., & Brenner, W. (2014). Towards an Application Life-Cycle Approach for Selective Outsourcing. In Proceedings of the 47th Hawaii International Conference on System Sciences: IEEE Computer Society.
   
Neff, A. A., Schosser, M., Zelt, S., Uebernickel, F., & Brenner, W. (2013). Explicating Performance Impacts of IT Governance and Data Governance in Multi-Business Organisations. In Proceeding of the 24th Australasian Conference on Information Systems (ACIS).
   
Zelt, S., Neff, A. A., Wulf, J., Uebernickel, F., & Brenner, W. (2013). The Role of Application Portfolio Management in Application Services Outsourcing: Explicating Variations in Application Portfolio Management among Outsourcing Gestalts. In Proceeding of the 24th Australasian Conference on Information Systems (ACIS).
   
Zelt, S., Uebernickel, F., & Brenner, W. (2013). Managing Global IT Delivery Networks: A Literature Review from the Supplier’s Perspective. In Proceedings of the 46th Hawaii International Conference on System Sciences: IEEE Computer Society.
   
Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2013). Fostering Efficiency in Information Systems Support for Product-Service Systems in the Manufacturing Industry. In Proceedings of the 19th Americas Conference on Information Systems (AMCIS).
   
Zelt, S., Wulf, J., Uebernickel, F., & Brenner, W. (2013). The Varying Role of IS Capabilities for Different Approaches to Application Services Outsourcing. In Proceedings of the 19th Americas Conference on Information Systems (AMCIS).
   
Vetterli, C., Brenner, W., & Uebernickel, F. (2013). A Design Thinking Role Model Enables Creativity in IT: Case of the Financial Industry. In Proceedings of the 2013 International Conference on Information Resources Management, pp.12: AIS.
   
Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2013). Developing a Maturity Model for Product-Service Systems in Manufacturing Enterprises. In Proceedings of the 17th Pacific Asia Conference on Information Systems (PACIS).
   
Neff, A. A., Hamel, F., Uebernickel, F., & Brenner, W. (2013). Information Systems in the Industrial Service Business: Analyzing Unaddressed Requirements in a Multiple Case Study. In Proceedings of the International Conference on Information Resources Management (CONF-IRM) 2013.
   
Neff, A. A., Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2013). IT Governance in Multi-Business Organizations: Performance Impacts and Levers from Processes, Structures, and Relational Mechanisms. In Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS), pp.4464-4473: IEEE Computer Society.
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2013). IT Evaluation in Business Groups: A Maturity Model. In Proceedings of the 28th Annual ACM Symposium on Applied Computing.
   
Neff, A. A., Herz, T. P., Uebernickel, F., & Brenner, W. (2012). The Influence of Information Technology on Industrial Services in the Manufacturing Industry – A Literature Review and Future Research Directions. In Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS).
   
Vetterli, C., Brenner, W., & Uebernickel, F. (2012). A Reference-Metamodel for Embedded Design Thinking in the Information Technology context. In Proceedings of the 1st d.confestival at the Hasso-Plattner-Institute, pp.7.
   
Vetterli, C., Hoffmann, F., Brenner, W., Eppler, M. J., & Uebernickel, F. (2012). Designing Innovation: Prototypes and Team Performance in Design Thinking. In Proceedings of the 23rd International Society of Professional Innovation Management, pp.1-11.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2012). Global IT Multisourcing: Objectives, Challenges and Requirements in Multinational Insurance Companies. In Proceedings of the 16th Pacific Asia Conference on Information Systems (PACIS).
   
Györy, A., Brenner, W., & Uebernickel, F. (2012). Finding the Right Balanced Scorecard for Business-Driven IT Management - A Literature Review. In Proceedings of the 45th Hawaii International Conference on System Sciences.
   
Györy, A., Cleven, A., Uebernickel, F., & Brenner, W. (2012). Exploring The Shadows: IT Governance Approaches To User-Driven Innovation. In Proceedings of the 20th European Conference On Information Systems.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2012). IT Multisourcing in International Insurance Companies. In Proceedings of 18th Americas Conference on Information Systems (AMCIS) 2012.
   
Herz, T. P., Hamel, F., Schoeni, M. J., Uebernickel, F., & Brenner, W. (2012). Comparing IT Supplier Selection Criteria in Single- Versus Multi-Sourcing Constellations: An Empirical Study. In Proceedings of 18th Americas Conference on Information Systems (AMCIS) 2012.
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2012). Managing costs and performance of IT in business groups: Towards a performance measurement model for global insurance business groups. In Proceedings of 18th Americas Conference on Information Systems (AMCIS) 2012.
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2012). Facilitating the Performance of IT Evaluation in Business Groups: Towards a Maturity Model. In Proceedings of 18th Americas Conference on Information Systems (AMCIS) 2012.
   
Vetterli, C., Hoffmann, F., Brenner, W., Eppler, M. J., & Uebernickel, F. (2012). Assessing Prototypes and Team Performance in Design Thinking Innovation Projects. In , Paper 18881, pp.33. Brüssel: European School of Management.
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2012). Towards a Better Understanding of IT Cost Drivers of Asset Management Companies. In Proceedings of Conference on Information Resources Management (Conf-IRM) 2012.
   
Dudek, S., Uebernickel, F., & Brenner, W. (2012). Beherrschung von Vielfalt bei IT-Dienstleistungen: Adaption und Einsatz der Variantenkonfiguration. In Multikonferenz der Wirschaftsinformatik MKWI 2012.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2012). IT Governance Mechanisms in Multisourcing – a Business Group Perspective. In Proceedings of the 45th Hawai'i International Conference on System Sciences, pp.5033-5042: IEEE Computer Society.
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2011). Towards a Multisourcing Maturity Model as an Instrument of IT Governance at a Multinational Enterprise. In Proceedings of the 44th Hawaii International Conference on System Sciences (HICSS).
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2011). Entwicklung eines Reifegradmodells zur Steuerung einer Multisourcing-Initiative auf Konzern-Ebene. In Proceedings of the 10th International Conference on Wirtschaftsinformatik.
   
Dudek, S., Uebernickel, F., & Brenner, W. (2011). Variant configuration for IT-services and its impact on the service request fulfillment process. In Research in Progress - 18th Americas Conference on Information Systems.
   
Dudek, S., Uebernickel, F., & Brenner, W. (2011). Towards computer aided IT service engineering. In 6th Mediterranean Conference on Information Systems (MCIS 2011).
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2011). Managing and Monitoring IT Application Development and Maintenance Suppliers in a Multisourcing Context. In Proceedings of the 6th Mediterranean Conference on Information Systems (MCIS).
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2011). Managing Costs and Performance of Information Technology in a Group Context – Current Challenges for Multinational Enterprises. In Proceedings of European Conference on Information Management and Evaluation (ECIME) 2011.
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2011). Management of IT Costs and Performance in Business Groups: Analysis of Unaddressed Requirements. In Proceedings of Pacific Asia Conference on Information Systems (PACIS) 2011.
   
Dudek, S., Uebernickel, F., & Brenner, W. (2011). Explicating technological and organizational interfaces of modular IT service components to support the process of IT service composition. In First International Workshop on Advances in IT Service Process Engineering.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2011). Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-44).
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Reuse-Mechanisms for Mass Customizing IT-Service Engagements. In Proceedings of the Sixteenth Americas Conference on Information Systems. Lima, Peru.
   
Schindlholzer, B., Uebernickel, F., & Brenner, W. (2010). Management of Service Innovation Projects: A Case Study from a German Financial Service Provider. In Proceedings of the 2nd International Symposium on Services Science (ISSS).
   
Herz, T. P., Hamel, F., Uebernickel, F., & Brenner, W. (2010). Deriving a Research Agenda for the Management of Multisourcing Relationships Based on a Literature Review. In Proceedings of the 16th Americas Conference on Information Systems (AMCIS) 2010.
   
Hamel, F., Herz, T. P., Uebernickel, F., & Brenner, W. (2010). State of the art: Managing costs and performance of Information Technology. In Proceedings of the 16th Americas Conference on Information Systems (AMCIS) 2010.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Aligning IT-service propositions to changing business requirements in ongoing service-systems. In Proceedings of the Sixteenth Americas Conference on Information Systems. Lima, Peru.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Zwischen Kundenindividualität und Standardisierung – Konzeptvorschlag und Datenstruktur eines IT-Produktmodells. In Dienstleistungsmodellierung 2010.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Mass Customizing IT Service Agreements. In Proc. 18th European Conference on Information Systems (ECIS 2010).
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Managing the Current Customization of Process Related IT-Services. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-43).
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2009). Success Factors in IT-Projects to Provide Customer Value Propositions. In Proceedings of the 20th Australasian Conference on Information Systems (ACIS 2009): Monash University.
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2009). Kundenorientierung in der IT-Service-Produktisierung – ein Datenmodell zur Leistungsbeschreibung. In Informatik 2009 - 39. Jahrestagung der Gesellschaft für Informatik e.V. (GI).
   
Brocke, H. F., Uebernickel, F., & Brenner, W. (2009). How to provide the desirable business outcome in international IT-projects - a cross-case analysis. In Proceedings of the Fifteenth Americas Conference on Information Systems.
   
Schulz, V., Hochstein, A., Uebernickel, F., & Brenner, W. (2009). Definition and Classification of IT-Shared-Service-Center. In Proceedings of the 15th Americas Conference on Information Systems (AMCIS).
   
Dudek, S., Uebernickel, F., & Brenner, W. (2009). Challenges in IT supply chain management. In Proceedings of the Fifteenth Americas Conference on Information Systems.
   
Schulz, V., Hochstein, A., Uebernickel, F., & Brenner, W. (2009). A Classification of Shared Service Centers: Insights from the IT Service Industry. In Proceedings of the 13th Pacific Asia Conference on Information Systems (PACIS).
   
 
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*citation format: APA 5