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Unemployed and their caseworkers : should they be friends or foes?

abstract In many countries, caseworkers in a public employment office have the dual roles of counselling and monitoring unemployed persons. These roles often conflict with each other leading to important caseworker heterogeneity: Some consider providing services to their clients and satisfying their demands as their primary task. Others may however pursue their strategies even against the will of the unemployed person. They may assign job assignments and labour market programmes without consent of the unemployed person. Based on a very detailed linked jobseeker-caseworker dataset, we investigate the effects of caseworkers' cooperativeness on the employment probabilities of their clients. Modified statistical matching methods reveal that caseworkers who place less emphasis on a cooperative and harmonic relationship with their clients increase their employment chances in the short and medium term.
(doi:10.1111/j.1467-985X.2009.00600.x)
   
type journal paper
   
keywords public employment services, unemployment, statistical matching methods
   
language English
kind of paper journal article
date of appearance 26-2-2010
journal The Journal of the Royal Statistical Society - Series A
publisher Wiley-Blackwell (Oxford)
ISSN 0964-1998
ISSN (online) 1467-985X
DOI 10.1111/j.1467-985X.2009.00600.x
volume of journal 173
number of issue 1
page(s) 67-92
review double-blind review
   
citation Behncke, S., Froelich, M., & Lechner, M. (2010). Unemployed and their caseworkers: should they be friends or foes?. The Journal of the Royal Statistical Society - Series A, 173(1), 67-92, DOI:10.1111/j.1467-985X.2009.00600.x.