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A caseworker like me : does the similarity between unemployed and caseworker increase job placements?

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abstract This article examines whether the chances of job placements improve if the unemployed are counselled by caseworkers who belong to the same social group, defined by gender, age, education and nationality. Based on an unusually informative dataset, which links Swiss unemployed to their caseworkers, we find positive employment effects of about 3 percentage points if the caseworker and his unemployed client belong to the same social group. Coincidence in a single characteristic, e.g., same gender of caseworker and unemployed, does not lead to detectable effects on employment. These results, obtained by statistical matching methods, are confirmed by several robustness checks.
   
type journal paper
   
keywords
   
language English
kind of paper journal article
date of appearance 12-2010
journal The Economic Journal
publisher Wiley-Blackwell (Oxford)
ISSN 0013-0133
DOI 10.1111/j.1468-0297.2010.02382.x
volume of journal 120
number of issue 549
page(s) 1430-1459
review blind review
   
citation Behncke, S., Frölich, M., & Lechner, M. (2010). A caseworker like me: does the similarity between unemployed and caseworker increase job placements?. The Economic Journal, 120(549), 1430-1459, DOI:10.1111/j.1468-0297.2010.02382.x.