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Pushing the Envelope: Creating Public Value in the Labor Market: An Empirical Study on the Role of Middle Managers

Timo Meynhardt & Jörg Metelmann

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abstract This article analyzes public value creation by the German Federal Labour Agency (FLA) from a middle management perspective. We relate the role description of a public value manager by Mark Moore with middle management research inspired by Floyd and Wooldridge. As a result of a case study we conceptualize critical experience of middle management and its antecedents in balancing different value dimensions. The conflict potential is seen less in managing different expectations from the top and the front line, but rather in enacting an integrative public value manager role itself which requires significant adaptive and value-balancing work customarily attributed to professional (private) leadership.
   
type journal paper
   
keywords role conflict; public value; middle management; value-balancing leadership
   
language English
kind of paper journal article
date of appearance 1-2-2009
journal International Journal of Public Administration
publisher Routledge (London)
ISSN 0190-0692
ISSN (online) 1532-4265
volume of journal 32
number of issue 3-4
page(s) 274-312
review double-blind review
   
citation Meynhardt, T., & Metelmann, J. (2009). Pushing the Envelope: Creating Public Value in the Labor Market: An Empirical Study on the Role of Middle Managers. International Journal of Public Administration, 32(3-4), 274-312.