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Applying Situation-Service Fit to Physical Environments Enhanced by Ubiquitious Information Systems

Wolfgang Maass, Tobias Kowatsch, Sabine Janzen & Andreas Filler

abstract Ubiquitous Information Systems (UIS) embedded in everyday environments are required to provide means for supporting complex behavioral task requirements by users. With the concept of a situation, we propose a knowledge level that can be used by users for understanding UIS-enhanced environments. It is discussed how the concept of situation differs from the concept of context. Situations are used to identify supporting services. At the core of this paper, we present how the Situation-Service Fit construct is used in early design stages (study 1) and later during the prototype phase (study 2). In study 2 we introduce an instrument for three more detailed fit constructs, i.e., Behavior-Service Fit, Modality-Service Fit, and Spatial-Service Fit. By additional evaluation of constructs known from various technology acceptance theories, we provide an innovative instrument for investigating UIS during the whole design cycle.
   
type conference paper (English)
   
keywords situation-service fit, task-technology fit, ubiquitous information systems, design science empirical study, adoption of innovation
   
name of conference 20th European Conference on Information Systems (ECIS) (Barcelona, Spain)
date of conference 13-6-2012
title of proceedings Proceedings of the 20th European Conference on Information Systems (ECIS)
page(s) 1-12
volume / edition Paper 221
publisher AIS Electronic Library
review double-blind review
   
citation Maass, W., Kowatsch, T., Janzen, S., & Filler, A. (2012). Applying Situation-Service Fit to Physical Environments Enhanced by Ubiquitious Information Systems. In Proceedings of the 20th European Conference on Information Systems (ECIS), Paper 221, pp.1-12: AIS Electronic Library.