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Towards a Transition to Tangible Commerce : Design and Evaluation of Conversational Product Interfaces

Wolfgang Maass, Andreas Filler, Sabine Janzen & Tobias Kowatsch

abstract Ubiquitous computing technologies disclose new means for consumer product designs that allow products to adapt their behaviour and in particular communication to consumer needs and to interact with other products. In this sense, products become smart. Dialogues between products and consumers require new communicative product interfaces. Because unprecedented, we investigate an implementation of a dialogue- based product interface that is virtually bound to a product via a mobile recommendation agent (MRA) on a PDA and thus reuses knowledge learned by mobile applications. The dialog system of the MRA is tested with the system usability scale (SUS) for a global assessment of its usability to obtain product information (N=47). This preliminary study resulted in promising SUS scores as well as valuable qualitative feedback for future work.
   
type conference paper (English)
   
keywords Ubiquiotous Computing, e-Commerce, Recommendation Agents
   
name of conference 4th Institute of Electrical and Electronics Engineers (IEEE) International Conference on Digital Ecosystems and Technologies (IEEE DEST 2010) (Dubai)
date of conference 13-4-2010
title of proceedings Digital Ecosystems and Technologies (DEST)
page(s) 427-432
volume / edition 1. Auflage 2010
publisher IEEE (Los Alamitos)
ISSN 2150-4938
ISBN 978-1-4244-5551-5
DOI 10.1109/DEST.2010.5610611
review double-blind review
   
citation Maass, W., Filler, A., Janzen, S., & Kowatsch, T. (2010). Towards a Transition to Tangible Commerce: Design and Evaluation of Conversational Product Interfaces. In Digital Ecosystems and Technologies (DEST), 1. Auflage 2010, pp.427-432. Los Alamitos: IEEE, DOI:10.1109/DEST.2010.5610611. - ISBN 978-1-4244-5551-5.