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Linkage of Heterogeneous Knowledge Resources within In-store Dialogue Interaction

Sabine Janzen, Tobias Kowatsch, Wolfgang Maass & Andreas Filler

Dialogue interaction between customers and products improves presentation of relevant product information in in-store shopping situations. Thus, information needs of customers can be addressed more intuitive. In this article, we describe how access to product information can be improved based on dynamic linkage of heterogeneous knowledge representations. We therefore introduce a conceptual model of dialogue interaction based on multiple knowledge resources for in-store shopping situations and empirically validate its utility with end-users
   
type conference paper (English)
   
keywords heterogeneous knowledge resources, dynamic linkage, dialogue interaction, ontology, empirical study
   
name of conference 9th International Semantic Web Conference, ISWC 2010 (Shanghai, China)
date of conference 11-11-2010
title of proceedings The Semantic Web – ISWC 2010
page(s) 145-160
volume / edition LNCS 6497
publisher Springer (Berlin-Heidelberg)
ISSN 0302-9743
ISBN 978-3-642-17748-4
DOI 10.1007/978-3-642-17749-1_10
review double-blind review
   
citation Janzen, S., Kowatsch, T., Maass, W., & Filler, A. (2010). Linkage of Heterogeneous Knowledge Resources within In-store Dialogue Interaction. In The Semantic Web – ISWC 2010, LNCS 6497, pp.145-160. Berlin-Heidelberg: Springer, DOI:10.1007/978-3-642-17749-1_10. - ISBN 978-3-642-17748-4.