Stakeholder Distrust(172752)

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  • Publication
    Shedding Light in the Dark – Distrust as a Distinct Concept in Stakeholder Relationships
    ( 2023-05)
    Antoinette Weibel
    ;
    Sybille Sachs
    ;
    Simon Daniel Schafheitle
    ;
    Tiziana Gaito orcid-logo
    Based on the call for an integrative view of the bright and dark sides of stakeholder relationships, we introduce the concept of stakeholder distrust. First, we enhance construct clarity by explaining why stakeholder distrust is a distinct concept and not merely the opposite of stakeholder trust, and by differentiating it from related constructs such as calculative trust and suspicion. This differentiation sharpens the boundary conditions of the dark side and sheds light on the possible grey zone between the dark and the bright side of stakeholder relationships. We then develop a casual stakeholder distrust model, whereby we elaborate on the most proximate antecedents of stakeholder distrust and how it manifests in distrust-induced cognitions, emotions, and behaviors. Our conceptualization of stakeholder distrust antecedents and consequences provides warning signals that guide stakeholder engagement on the dark side. Finally, we offer four specific directions for further research.
    Type: working paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/117315
  • Publication
    Rising from the Darkness: Transforming Intractable Conflicts through Stakeholder Engagement
    ( 2023)
    Tiziana Gaito orcid-logo
    Stakeholder engagement scholars are paying increasing attention to the dark side of stakeholder engagement, where stakeholders tend to destroy rather than create value due to their negative engagement. Thereby, they quickly get trapped in intractable conflicts with stakeholder relationships based on the relational state of (dysfunctional) distrust. The transformation of these value-destroying conflicts is critical for stakeholders to return to value creation—the key purpose of stakeholder engagement. However, how intractable conflicts are transformed has received little attention in the stakeholder engagement literature. Drawing from intractable conflicts and organizational behavior research, I build a theoretical process model that describes the transformation of intractable conflicts along Lewin’s change model by allocating different relational states and engagement practices in his three steps. I extend stakeholder engagement theory by adding knowledge about (1) the relational state of distrust, in which constructive engagement is impaired, and suspicion, which is needed for facilitated engagement to transform stakeholder relationships into a desired direction; (2) the relational state of calculative trust that describes functional stakeholder relationships as a potentially desired relational state and precondition for building more communal relationships; (3) novel stakeholder engagement practices suitable for the three steps involved in the transformation process of intractable conflicts.
    Type: conference paper
    URL: https://journals.aom.org/doi/10.5465/AMPROC.2023.104bp
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/117313