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Towards the Measurement of Business Intelligence Maturity

2013-06-05 , Raber, David , Wortmann, Felix , Winter, Robert

For the systematic evolution of interdisciplinary socio-technical systems, such as business intelligence (BI), artifacts are needed that comprehensively address multifaceted challenges. To support these strategic improvement initiatives, we proposed a BI maturity model (MM) in prior research. In this paper, we develop an approach to measure maturity of BI in organizations, thereby operationalizing our existing BI MM. In fact, a new maturity measurement instrument is developed that can be used in empirical research. According to the proposed approach, BI maturity can be calculated on the basis of 25 items and organizations are classified into five maturity levels. An exemplary application, using data from 92 organizations, shows that most organizations reside on maturity level three. Furthermore, we investigate the relationship between BI maturity and business benefits of BI. Findings showed that mature organizations have achieved significantly higher business benefits from BI than organizations on lower maturity levels.

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Publication

Situational Business Intelligence Maturity Models: An Exploratory Analysis

2013-01-07 , Raber, David , Wortmann, Felix , Winter, Robert

Maturity models (MMs) are an established instrument to identify strengths and weaknesses of certain domains. Having constructed such a maturity model for the domain of Business Intelligence (BI) in prior research, we explore the influence of contextual factors on the evolution of BI maturity in organizations in this paper. Therefore, four different BI maturity models were constructed on the basis of two contextual factors company size and environment. Analyzing the four models, we found that both factors strongly affect the evolution of BI maturity in organizations.