Bernhard Schindlholzer
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Schindlholzer
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Bernhard
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Publication

Management of Service Innovation Projects: A Case Study from a German Financial Service Provider

2010-09-30 , Schindlholzer, Bernhard , Uebernickel, Falk , Brenner, Walter

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Publication

Design Thinking: The Handbook

2020-08-15 , Uebernickel, Falk , Jiang, Li , Brenner, Walter , Pukall, Britta , Naef, Therese , Schindlholzer, Bernhard

Design thinking is more than just a new, one-off method of innovation. Its focus is on establishing an innovation-friendly climate in companies and organizations for the long-term. To achieve this, an interdisciplinary team of authors has composed this "recipe book" that can be practically applied to your everyday business life. This book is for all who intend to understand and practice the design thinking method in the most rapid and uncomplicated way. The first part describes in depth what this method is all about. The second part of this comprehensive book offers you a step-by-step guide to practically apply design thinking. The subsequent sample cases show how to put theory into practice. The authors have gained their expertise in design thinking from both academic and scientific theory, and from countless long-term implementations at companies in various industries. So, benefit from this rich knowledge and start becoming innovative today. This book will show you how it's done. Readership: Business owners, lecturers, students and employees interested in design thinking and its implementation.

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Publication

Service Consumer Model: Understanding and Describing Consumers for New Service Development

2009-08-06 , Hochstein, Axel , Schindlholzer, Bernhard , Brenner, Walter

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Design Thinking : Das Handbuch

2015 , Uebernickel, Falk , Brenner, Walter , Pukall, Britta , Naef, Therese , Schindlholzer, Bernhard

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Publication

A Maturity Model for the Internationalization of Customer Care in the Automotive Industry

2009-07-13 , Schindlholzer, Bernhard , Gysi, Lukas , Klaas, Michael , Brenner, Walter

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