Christian Engel
Former Member
Thumbnail Image
Last Name
Engel
First name
Christian
Email
christian.engel@unisg.ch
Phone
+41 71 224 3363
LinkedIn
Google Scholar

Filters
Reset filters

Settings
Now showing 1 - 10 of 13
No Thumbnail Available
Publication

Looking Beneath the Surface - Concepts and Research Avenues for Big Data Analytics Adoption in IS Research

, Dremel, Christian , Wulf, Jochen , Engel, Christian Thomas , Mikalef, Patrick

Big data analytics (BDA) gained importance in scholarly and practitioner literature alike. There is some disagreement, however, whether BDA is merely an evolution of established phenomena, most particularly business intelligence, or whether BDA represents a novel technology-driven innovation with potentially disruptive market impacts. Using the technology-organization-environment theory as our lens of analysis, we take a critical stance and conduct a systematic literature review to offer guidance for future research by pinpointing pivotal concepts and providing conceptually and empirically validated propositions as well as research avenues for IS research on BDA adoption. While the research avenues are intended to trigger future research, the developed propositions shall provide guidance to research endeavors that empirically analyze the adoption of BDA in organizational settings. By discussing open research issues and providing potentially fruitful theoretical perspectives for enriching our knowledge in this domain, this shall ultimately contribute to advancing BDA research.

View
No Thumbnail Available
Publication

Design and Evaluating a Tool for Continuously Assessing and Improving Agile Practices for increasing Organizational Agility

2022-06-18 , Greineder, Michael Johannes , Blohm, Ivo , Engel, Christian

Many organizations struggle to measure, control, and manage agility in a manner of continuous improvement. Therefore, we draw on Design Science Research to develop and test a tool for Continuously Assessing and Improving Agile Practices (CAIAP). CAIAP helps agile practitioners to monitor the alignment of “as is” agile practices on individual, team levels with the overall agile strategy of the organization. To develop CAIAP, we first empirically gather requirements, draw on the ICAP framework to base the tool development on a solid conceptual and theoretical basis. CAIAP helps agile practitioners to constantly monitor their agile practices on individual and team levels and to identify areas for improvement to gain greater organizational agility. To researchers, CAIAP helps to make the unit of analysis of agile work explainable, predictable and helps researchers to guide their own empirical research as well as serve as a basis for designing further tool support.

View
No Thumbnail Available
Publication

Deploying a Model for Assessing Cognitive Automation Use Cases: Insights from Action Research with a Leading European Manufacturing Company

2021-01 , Engel, Christian Thomas , Elshan, Edona , Ebel, Philipp

Cognitive automation moves beyond rule-based automation and thus imposes novel challenges on organizations when assessing the automation potential of use cases. Thus, we present an empirically grounded and conceptually operationalized model for assessing cognitive automation use cases, which consists of four assessment dimensions: data, cognition, relationship, and transparency requirements. We apply the model in a real-world organizational context in the course of an action research project at the customer service department of ManuFact AG, and present unique empirical insights as well as the impact the application of the model had on the organization. The model shall help practitioners to make more informed decisions on selecting use cases for cognitive automation and to plan respective endeavors. For research, the identified factors affecting the suitability of a use case for cognitive automation shall deepen our understanding of cognitive automation in particular, and AI as the driving force behind cognitive automation in general.

View
No Thumbnail Available
Publication

Towards Closing the Affordances Gap of Artificial Intelligence in Financial Service Organizations

2020-03 , Engel, Christian Thomas , van Giffen, Benjamin , Ebel, Philipp

Artificial Intelligence (AI) is considered being a disruptive force for existing companies and a promising avenue towards competitive advantage. A myriad of companies started investing in AI initiatives. However, a significant number of AI projects is not successfully deployed. Taking a closer look at financial service organizations, we aim at contributing to closing the gap between understanding the potential of AI and proactively leveraging the latter. We draw on affordance theory and socio-technical systems (STS) theory to identify the required socio-technical changes to actualize affordances of AI in financial service organizations. We present preliminary findings from a multiple case study approach with five financial service organizations based on rigorous interview coding that yields first insights into AI affordances. Building up on this, we will prioritize and structure future in-depth case studies to investigate how to orchestrate AI-induced changes in STS for actualizing AI affordances.

View
No Thumbnail Available
Publication

Assessing the Reusability of Design Principles in the Realm of Conversational Agents

2022-06 , Elshan, Edona , Engel, Christian , Ebel, Philipp Alexander , Siemon, Dominik

View
No Thumbnail Available
Publication

DESIGN AND EVALUATING A TOOL FOR CONTINUOUSLY ASSESSING AND IMPROVING AGILE PRACTICES FOR INCREASED ORGANIZATIONAL AGILITY

2022 , Greineder, Michael , Blohm, Ivo , Engel, Christian

View
No Thumbnail Available
Publication

Empirically Exploring the Cause-Effect Relationships of AI Characteristics, Project Management Challenges, and Organizational Change

2021-02 , Engel, Christian , Ebel, Philipp , van Giffen, Benjamin

Artificial Intelligence (AI) provides organizations with vast opportunities of deploying AI for competitive advantage such as improving processes, and creating new or enriched products and services. However, the failure rate of projects on implementing AI in organizations is still high, and prevents organizations from fully seizing the potential that AI exhibits. To contribute to closing this gap, we seize the unique opportunity to gain insights from five organizational cases. In particular, we empirically investigate how the unique characteristics of AI – i.e. experimental character, context sensitivity, black box character, and learning requirements – induce challenges into project management, and how these challenges are addressed in organizational (socio-technical) contexts. This shall provide researchers with an empirical and conceptual foundation for investigating the cause-effect relationships between the characteristics of AI, project management, and organizational change. Practitioners can benchmark their own practices against the insights to increase the success rates of future AI implementations.

View
No Thumbnail Available
Publication

Structuring the Quest for Strategic Alignment of Artificial Intelligence (AI): A Taxonomy of the Organizational Business Value of AI Use Cases

2022-01 , Engel, Christian , Schulze Buschhoff, Julius Constantin , Ebel, Philipp

The deployment of Artificial Intelligence (AI) in businesses is said to provide significant benefits to organizations. However, many businesses struggle to align single AI use cases with the overall strategic business value contribution. Thus, we investigate the strategic characteristics that determine the business value contribution of AI use cases at an organizational level. We draw on academic literature and 106 AI use cases to develop a conceptually sound and empirically grounded taxonomy of the organizational business value of AI use cases. With the developed taxonomy, decision-makers are presented with a tool to systematically align AI use cases with strategic objectives. Moreover, our findings reveal how an AI use case can generate different business value contributions in different contexts, which provides researchers with a conceptual frame for informing their empirical research endeavors at the organizational level.

View
No Thumbnail Available
Publication

Opening the Black Box of Music Royalties with the Help of Hybrid Intelligence

2021-01 , Elshan, Edona , Engel, Christian , Ebel, Philipp

The ever-increasing complexity of the music industry and the intensified resentment of artists towards collecting societies call for a transformation and a change of behavior within the music ecosystem. This article introduces a hybrid intelligence system, that ameliorates the current situation by combining the intelligence of humans and machines. This study proposes design requirements for hybrid intelligence systems in the music industry. Using a design science research approach, we identify design requirements both inductively from expert interviews and deductively from theory and present a first prototypical instantiation of a respective hybrid intelligence system. Overall, this shall enrich the body of knowledge of hybrid intelligence research by transferring its concepts into a new context. Furthermore, the identified design requirements shall serve as a foundation for researchers and practitioners to further explore and design hybrid intelligence in the music industry and beyond.

View
No Thumbnail Available
Publication

Moving Beyond Rule-Based Automation: A Method for Assessing Cognitive Automation Use Cases

2021-12 , Engel, Christian , Elshan, Edona , Ebel, Philipp

Facilitated by Artificial Intelligence technology, cognitive automation means to front and back offices what the pervasive automation through physical machinery and robots meant to production plants. Thus, we can automate tasks and processes that were unimaginable to be automated one decade ago. However, organizational adoption of cognitive automation is way below its possibilities, as this novel class of automation technology is perceived to be risky by organizations. This demands structured approaches for assessing the suitability of use cases for cognitive automation. Following the Design Science Research paradigm, we develop a method for assessing cognitive automation use cases. This enables practitioners to make more informed decisions on selecting, specifying, and embedding cognitive automation use cases in their organizations. For researchers, the method serves as a conceptual frame, which they can adapt to guide their empirical research or to use it for developing future decision support to shape the future of work.

View