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Christoph Peters
Title
Prof. Dr.
Last Name
Peters
First name
Christoph
Email
christoph.peters@unisg.ch
Phone
+41 71 224 3717
Google Scholar
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1 - 10 of 102
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PublicationWhy the agile mindset matters( 2022-04-06)
;Eilers, KarenVolatility, uncertainty, complexity, and ambiguity (VUCA) are drivers in today's business world. To perform amid this accelerated change and the digitalization progress, organizations are implementing agility. However, such an implementation does not happen without stumbling blocks and some fail. One reason for this is actors’ agile mindset (AM), which is necessary to deal succefully within a VUCA environment. Knowledge of the AM is in its infancy and conceptualization and measuring tools for it are lacking. Furthermore, the relation of the AM in terms of strategic agility and performance is still unclear. Our study aims to close these gaps. We examine AM through 15 interviews and a survey (N = 449) to predict strategic agility and performance. As a result, we conceptualize AM as an attitude that comprises four dimensions: attitude towards 1) learning spirit, 2) collaborative exchange, 3) empowered self-guidance, and 4) customer co-creation. Furthermore, we describe how actors with an AM deal with new technologies. We found that AM affects organizational performance mediated by strategic agility. These findings contribute to the agility and management research by providing a conceptualization and measuring instrument for AM. Furthermore, its relevance for strategic agility is explained and its relationship with organizational performance outlinedType: journal articleJournal: Technological Forecasting and Social ChangeVolume: 179Issue: 121650Scopus© Citations 13 -
PublicationFaster, Better, Happier – Internal Crowd Work as Form of Structural Empowerment for Employee Empowerment and Success( 2022)ICW is gaining increasing importance as an innovative concept of digital work organization. This study examines ICW and its role as a structural empowerment tool driving the psychological empowerment of employees. This is done by means of a case study on a telecommunications company that has been successfully using ICW for more than ten years. Using a mixed-method approach, a model for an in-depth understanding of empowerment in ICW is exploratively developed based on qualitative data. Furthermore, organizational enablers in ICW are identified as important prerequisites and success factors. Additionally, the study shows how ICW as structural empowerment promotes psychological empowerment and can lead to higher speed, increased synergies, and higher employee satisfaction. A quantitative deep-dive provides additional figures on the structural empowerment mechanisms in ICW as well as on employee perceptions.Type: journal articleJournal: Die Unternehmung – Swiss Journal of Business Research and PracticeVolume: 76Issue: 1
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PublicationHow Companies Can Benefit from Interlinking External Crowds and Internal EmployeesBased on insights from an engineering design project conducted by Airbus and Local Motors, we describe how companies can leverage hybrid working by interlinking external crowds and internal employees, to increase the agility, quality and speed of product development. We identify the benefits and risks of hybrid working and describe the different ways of interlinking external crowds and internal employees. Finally, we provide recommendations for company executives who want to explore the use of hybrid workingType: journal articleJournal: MIS Quarterly ExecutiveVolume: 20Issue: 1
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PublicationDie Digitalisierungsstraße für die Stadt der Zukunft – Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City(Springer, 2019)
;Billert, Matthias Simon ;Siemon, DominikRobra-Bissantz, SusanneType: journal articleJournal: HMD Praxis der WirtschaftsinformatikVolume: 325 - Digitale ZusammenarbeitIssue: 56 -
PublicationType: journal articleJournal: Innovative VerwaltungVolume: 41Issue: 7-8/2019
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PublicationHow to scale up contact-intensive services: ICT-enabled service innovationPurpose While scaling is a viable approach to respond to growing demand, service providers in contactintensive services – such as education, healthcare, and social services – struggle to innovate their offerings. The reason is that the scaling of contact-intensive services – unlike purely digital settings – has resource limitations. To help ease the situation, the purpose of this article is to identify and describe the practices used in scaling contact-intensive services to support ICTenabled service innovation. Design/methodology/approach The research draws on an in-depth analysis of three contact-intensive services to examine service innovation practices. The analysis informs model development for service scaling. Findings The analysis uncovers three practices for service scaling – service interaction analysis, service pivoting, and service validation – and their related activities that are applied in a cyclic and iterative logic. Research limitations/implications While the findings reveal that the scalability of contact-intensive services is limited and determined by the formative characteristic of personal interaction, this study and its findings describe how to leverage scalability in contact-intensive services. Practical implications The insights into the practices enable service providers of contact-intensive services to iteratively revise their service offerings and the logic of creating value with the service. Originality/value This research identifies and describes for the first time the practices for the scaling of contactintensive services as an operationalisation of ICT-enabled service innovation.Type: journal articleJournal: Journal of Service Management (JOSM)Volume: 31Issue: 4
Scopus© Citations 7 -
PublicationType: journal articleJournal: HMD Praxis der WirtschaftsinformatikVolume: 54Issue: 5
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PublicationEmerging Digital Frontiers for Service Innovation(ACM, 2016)
;Maglio, Paul ;Badinelli, Ralph ;Harmon, Robert R. ;Maull, Roger ;Spohrer, James C. ;Tuunanen, Tuure ;Vargo, Stephen L. ;Welser, Jeffrey J. ;Demirkan, Haluk ;Griffith, Terri L.Moghaddam, YassiThis paper examines emerging digital frontiers for service innovation that a panel discussed at a workshop on this topic held at the 48th Annual Hawaii International Conference on System Sciences (HICSS). The speakers and participants agreed that that service systems are fundamental for service innovation and value creation. In this context, service systems are related to cognitive systems, smart service systems, and cyber-physical systems and depend on the interconnectedness among system components. The speakers and participants regarded humans as the central entity in all service systems. In addition, data, they saw personal data in particular as key to service systems. They also identified several challenges in the areas of cognitive systems, smart service systems, cyberphysical systems, and human-centered service systems. We hope this workshop report helps in some small way to cultivate the emerging service science discipline and to nurture fruitful discussions on service innovation.Type: journal articleJournal: Communications of the Association for Information Systems : CAISVolume: 1Issue: 39 -
PublicationAnatomy of Successful Business Models for Complex Services: Insights from the Telemedicine FieldTelemedicine services may improve the quality of life of individuals while also reducing the costs of service provisioning. They represent an important but as yet understudied type of complex services that integrates many stakeholders acting in service value networks. These complex services typically comprise a combination of information technology (IT) services and highly person-oriented, non-IT services, and are characterized by long service delivery periods. In such an environment, it is particularly difficult to generate successful and sustainable business models, which are necessary for the widespread provision of telemedicine services. Following a design research approach, we develop and evaluate the CompBizMod framework, a morphological box allowing for: (1) the analysis, description, and classification of telemedicine business models, (2) the identification of white spots for future business opportunities, (3) and the identification of patterns for successful business models. We contribute to the literature by presenting a specific business model framework and identifying three business model patterns in the telemedicine industry. We exhibit how business models for complex services can be decomposed into their constituent elements and present an easy and replicable approach for identifying business model patterns in a given industry.Type: journal articleJournal: Journal of Management Information Systems (JMIS)Volume: 32Issue: 3
Scopus© Citations 88 -
PublicationType: journal articleJournal: Effizienzbewertung von Dienstleistungskonfigurationen in der Telemedizin