Francesca Casalini
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Dr.
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Casalini
First name
Francesca
Email
francesca.casalini@unisg.ch
Phone
+41 71 224 2499

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  • Publication
    Exploring antecedent factors of co-creation in public service ecosystems: a study of local welfare platforms in Italy
    ( 2023)
    Casalini, Francesca
    ;
    Rotolo, Andrea
    ;
    Longo, Francesco
    This paper examines the potential of platforms for co-creating public services as a solution to contemporary societal challenges in welfare, using a service ecosystem perspective. The study provides a multilevel examination of antecedents to co-creation through a comparative multiple-case study of four cases of platforms developed in Northern Italy at the local level involving public authorities, private service providers, and citizens. The study finds that platforms for co-creating public services are developed not only top-down, but also middle-out and bottom-up, recognizing stakeholders' autonomy and proactive initiatives in cocreation. The study also recognizes the importance of political support and proactive citizens, social workers, and public officials in the development of platforms for co-creating public services.
    Type: conference paper
    URI: https://www.alexandria.unisg.ch/handle/20.500.14171/118641